o Analyze, investigate and provide software solution to support issues raised by customers, and ensure issues are resolved within customer SLA's
o Take ownership of support issues and be proactive when dealing with customer issues
o Performing root-cause analysis on customer issues
o Work cooperatively with various internal teams to ensure that customer support issues are dealt with in a timely manner and in-line with expectations for any project/support work that rely on it
o The role will involve performing modifications and fixes to the current solution source code
o The role requires large amounts of customer interaction, hence the ability to work and communicate effectively is vital
o On-site work at customer site may be required
o Emergency support for Critical issues and occasional shift-work based off customer need
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software - Application Programming, Maintenance
Role:Technical Support Engineer
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
OBOLinx Tech Pvt. Ltd.
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