Application Support Engineer

5 - 8 Years

Job Description

Providing end-to-end (L3 - L4) Support to customers for Nokia Digital Intelligence suite of products
Responsibilities are:
o Analyze, investigate and provide software solution to support issues raised by customers, and ensure issues are resolved within customer SLA's
o Take ownership of support issues and be proactive when dealing with customer issues
o Performing root-cause analysis on customer issues
o Work cooperatively with various internal teams to ensure that customer support issues are dealt with in a timely manner and in-line with expectations for any project/support work that rely on it
o The role will involve performing modifications and fixes to the current solution source code
o The role requires large amounts of customer interaction, hence the ability to work and communicate effectively is vital
o On-site work at customer site may be required
o Emergency support for Critical issues and occasional shift-work based off customer need

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above

Company Profile

OBOLinx Tech Pvt. Ltd.

OBOlinx Tech Pvt. Ltd (formerly Oorja Biz Ops) is a consulting company focused on providing Global Staffing Solutions and Management Consulting. We give the 'right-fit' solutions, at the right time.
With us, it is not just business as usual.
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Recruiter Name:Anshul

Contact Company:OBOLinx Tech Pvt. Ltd.