Immediate Opening for Support Engineer

3 - 7 YearsNot Disclosed by Recruiter
Bengaluru
Posted: 51 days ago

Job Description

 

HI Candidate,
Greetings from Obolinx.
We have an immediate opening for Support Engineer Position with one of our MNC

Salary-As per Industry
Location-Bangalore

Responsibilities include:
The Support Engineer is responsible for support delivery, working with customers to resolve, technical customer issues on the Windows Azure Platform. In addition, the Support Engineer will focus on determining technical support Pain areas that she/he would see while working with Customers and Provide feedback and details to Technical Advisors and Internal teams.
The Support Engineer is a critical role in the implementation of Azure Platform support capabilities which includes working with the PG and Azure Supportability PMs to implement asks; identify technology, and/or process readiness needs, and work with Training PMs and Tech Leads to ensure support team readiness; and, develop relationships with and engage with technology-specific depth queues for customer incident resolution when required.
Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and Platform training; and, in general participating in the creation of future Microsoft support capabilities for the cloud.
TECHNICAL SKILLS
Technical understanding of the following areas with a (preferred) deep knowledge in at least one: Windows Azure Platform (IaaS), Operating System, Virtualization, Networking experience.
Windows Azure Platform
Windows Azure architecture and its components (Fabric, Compute, Storage)
Knowledge of Windows Azure Platform services (IaaS)
Azure Platform development and deployment Lifecycle
Familiarity with tools: Powershell, Netmon, Fiddler.
Operating System/Virtualization
Familiarity with Active Directory, Security, OS Internals concepts
Understanding of Virtualization concepts and virtual system administration
Experience with Hyper-V configuration and administration
Networking
Familiarity with networking concepts including VIPs, NAT, DNS
Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.)
Understanding of load balancing, VPN technologies preferred
Understanding of the OSI model and related concepts

Salary: Not Disclosed by Recruiter

Industry: IT-Software / Software Services

Functional Area: IT Software - Application Programming, Maintenance

Role Category: Admin/Maintenance/Security/Datawarehousing

Role: System Administrator

Key Skills

Desired Candidate Profile

UG: Any Graduate - Any Specialization

PG: Post Graduation Not Required

Doctorate: Doctorate Not Required

    Company Profile

    Obolinx Tech Pvt ltd
    View Contact Details+
    Contact Details

    Recruiter Name:Shesna

    Contact Company:OBOLinx Tech Pvt. Ltd.

    Email :shesna@obolinx.com

    Send a Query

    Please provide your email address

    Please enter your query

    Supported Formats: doc, docx, rtf, pdf Max file size: 2MB

    Please agree to the terms and conditions to continue.