Greetings from Obolinx.
We have an immediate opening for Support Engineer Position with one of our MNC
Salary-As per Industry
The Support Engineer is responsible for support delivery, working with customers to resolve, technical customer issues on the Windows Azure Platform. In addition, the Support Engineer will focus on determining technical support Pain areas that she/he would see while working with Customers and Provide feedback and details to Technical Advisors and Internal teams.
The Support Engineer is a critical role in the implementation of Azure Platform support capabilities which includes working with the PG and Azure Supportability PMs to implement asks; identify technology, and/or process readiness needs, and work with Training PMs and Tech Leads to ensure support team readiness; and, develop relationships with and engage with technology-specific depth queues for customer incident resolution when required.
Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and Platform training; and, in general participating in the creation of future Microsoft support capabilities for the cloud.
Technical understanding of the following areas with a (preferred) deep knowledge in at least one: Windows Azure Platform (IaaS), Operating System, Virtualization, Networking experience.
Windows Azure Platform
Windows Azure architecture and its components (Fabric, Compute, Storage)
Knowledge of Windows Azure Platform services (IaaS)
Azure Platform development and deployment Lifecycle
Familiarity with tools: Powershell, Netmon, Fiddler.
Familiarity with Active Directory, Security, OS Internals concepts
Understanding of Virtualization concepts and virtual system administration
Experience with Hyper-V configuration and administration
Familiarity with networking concepts including VIPs, NAT, DNS
Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.)
Understanding of load balancing, VPN technologies preferred
Understanding of the OSI model and related concepts
Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software - Application Programming, Maintenance
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: System Administrator
Desired Candidate Profile
UG: Any Graduate - Any Specialization
PG: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Company:OBOLinx Tech Pvt. Ltd.