Looking for CSR Team Lead for a Leading MNC in Bengaluru

4 - 6 YearsNot Disclosed by Recruiter
Bengaluru
Posted: 15 days ago

Job Description

 

CSR Team lead:
Acts as team lead for a customer service team that responds to phone or e-mail, non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Monitors daily workflow and ensures that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Coaches and guides less experienced team members. May assist manager with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or its equivalent. Typically reports to head of a unit/department. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature.
Typically requires 4 to 7 years of related experience.

Competencies:
Communication Proficiency.
Customer/Client Focus.
Leadership.
Organizational Skills.
Performance Management.
Problem Solving/Analysis.
Technical Capacity.
Preferred Male Candidates
Interview : Should take Face to Face discussion on 12th Feb 18

Please send your resume to lakshmi@obolinx.com

Salary: Not Disclosed by Recruiter

Industry: IT-Software / Software Services

Functional Area: IT Software - Application Programming, Maintenance

Role Category: Programming & Design

Role: Team Lead/Technical Lead

Key Skills

Desired Candidate Profile

UG: Any Graduate - Any Specialization

PG: Any Postgraduate - Any Specialization

    Company Profile

    OBOlinx Tech Pvt. Ltd (formerly Oorja Biz Ops) is a consulting company focused on providing Global Staffing Solutions and Management Consulting. We give the 'right-fit' solutions, at the right time.
    With us, it is not just business as usual.
    View Contact Details+
    Contact Details

    Recruiter Name:Lakshmi

    Contact Company:OBOLinx Tech Pvt. Ltd.

    Website:http://obolinx-careers