CSR Team lead:
Acts as team lead for a customer service team that responds to phone or e-mail, non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Monitors daily workflow and ensures that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Coaches and guides less experienced team members. May assist manager with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or its equivalent. Typically reports to head of a unit/department. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature.
Typically requires 4 to 7 years of related experience.
Preferred Male Candidates
Interview : Should take Face to Face discussion on 12th Feb 18
Please send your resume to firstname.lastname@example.org
Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software - Application Programming, Maintenance
Role Category: Programming & Design
Role: Team Lead/Technical Lead
Desired Candidate Profile
UG: Any Graduate - Any Specialization
PG: Any Postgraduate - Any Specialization
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Contact Company:OBOLinx Tech Pvt. Ltd.